Fulfilled Lives, Supportive Communities: A Strategy for Social Services in Wales over the next decadeFebruary 21 2007
This strategy describes how modern accessible and responsive social services, delivered flexibly, consistently and sustainably across organisational boundaries will contribute to a better Wales and to improving the lives of its citizens.
The strategy is addressed primarily to local authorities who have the responsibility for strategic planning, arranging the provision of services to meet needs, for undertaking assessments and care management of those who need help and support and for safeguarding vulnerable adults and children.
The vision is of social services which are strong, accessible, and accountable, in tune with citizens’ and communities’ needs and promote independence, social inclusion, citizens’ rights and good outcomes. This vision will be delivered in a flexible and efficient way, in partnership with other local government services, the health service and private and voluntary organizations, and the service user and carer, to consistently high standards across Wales.
The strategy identifies the key areas where action is required as:
- leadership and accountability, so that social services have strong accountable leadership politically, professionally and managerially
- commissioning which is effective in securing high quality, reliable and accessible services that people need, in a balanced and managed market
- performance management arrangements which provide robust scrutiny and lead to year on year improvements in standards
- partnership arrangements which put the citizen at the centre and work effectively across sectors and organisations using care pathways to support people, and
- a single workforce which is well trained for modern needs, well motivated, and makes best use of scarce skills.