DementiaRoadmap Wales

Promoting living well with dementia across Wales

Improving cancer patient experience: A top tips guide

June 17 2014

This guide published by Macmillan Cancer Support provides top tips to support professionals make service improvements in response to the National Cancer Survey and deliver improved patient experience.

Download Patient experience top tips guide

In line with Macmillan’s strategy, the guide suggests packages of support that focus on the particular issues described by people affected by cancer as having the biggest impact on patient experience.

The topic tips cover the following topics:

  1. Patient-centred care
  2. Timely referral into secondary care
  3. Communication
  4. Information and support
  5. Emotional support
  6. Shared decision making and care planning
  7. Continuity of care
  8. Financial and work support
  9. Physical environment
  10. User involvement in service design and delivery

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